1. Returns & Exchanges (Change of Mind)

If you have changed your mind about a purchase, the following conditions apply:

Consumables & Accessories

• Eligible for return within 14 days of purchase.
• Items must be unused, unopened, and in original, resaleable packaging.
• A 15% restocking fee applies to all "change of mind" returns.
• Shipping and handling charges are non-refundable.

Printers, Equipment & Software

• Due to the technical nature of these products, all sales are final once the packaging is opened or the software is activated.
• Print heads and software licenses are strictly non-refundable once sold/installed.

Custom Orders

Custom-made or specially ordered items are not eligible for return or exchange unless they are found to be faulty.

2. Faulty Items & Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

• Defective Items: If an item is faulty or does not match the description, it may be eligible for repair, replacement, or refund subject to inspection.
• Inspection: We reserve the right to assess the condition of returned goods prior to offering a remedy.

3. Warranty

All eligible equipment includes a 6-month limited manufacturer’s warranty.

• Coverage: Covers manufacturer defects only.
• Exclusions: Warranty strictly excludes consumables (ink, film, powder), user-inflicted damage, lack of maintenance, and print heads.
• Claims: Warranty claims must be submitted via email with proof of purchase, a detailed description, and photos/videos of the issue.

4. Refund Process

• Method: Refunds are issued to the original payment method used at the time of purchase.
• Notification: Once your return is received and inspected, we will notify you of the approval status within 5 business days.
• Timeline: Approved refunds are processed within 7–10 business days.

5. In-Store Purchases

• Returns and exchanges follow the same conditions as online orders.
• You must present the original tax invoice/receipt.
• Refunds will be processed via the same method used for payment.